Return & Exchange Policy

Your satisfaction is our priority. Review our comprehensive policy below.

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Eligibility

Items must be unused, in original packaging, and returned within 14 days of delivery.

Non-returnable items: Custom-made or assembled furniture (e.g., built-in cabinets).

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Incorrect or Damaged Items

Contact us immediately via:

  • Email: inquiry.tdfurniture@gmail.com
  • Shopify message center

We'll arrange free return pickup (West Malaysia only) or guide you to the nearest TD store.

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Refund & Exchange Options

No cash refunds. We offer:

  • Replacement of the same item
  • Store credit for equal or higher value items
  • Exchange for higher-priced items (pay the difference)
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Return Process

Notify us within 3 days with your order number and issue
Pack items securely in original packaging
Wait for approval – we'll email return instructions
Track your return via Shopify

Refunds processed within 5 business days after inspection.

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Delivery & Installation Fees

Non-refundable unless the error is ours (e.g., wrong item shipped or damaged during delivery).

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Out-of-Region Returns

Customers outside West Malaysia:

Return shipping costs are borne by the customer. Contact us for alternative solutions and assistance.

Need help? Contact us at inquiry.tdfurniture@gmail.com or visit our FAQ page for more information.