Shipping & Tracking
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Packaging Standards
How We Protect Your Furniture:
- Double-Layered Protection: All items wrapped in bubble wrap + corrugated cardboard
- Custom Crating: Heavy items secured in wooden frames (sofas, dining sets)
- Corner Guards: Reinforced edges on all flat-pack furniture
- Moisture Barrier: Water-resistant lining for monsoon season deliveries
- Fragile Stickers: Clear labeling for delicate components (glass tops, mirrors)
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Delivery Areas & Timelines
West Malaysia Coverage:
- Standard Delivery: 3-7 business days (urban areas)
- Remote Areas: Up to 2 weeks (we'll notify you)
- Remote Areas (Selangor / KL): Up to 3 weeks
- Installation Service: Included for most items (except small accessories)
📍 East Malaysia/Sabah/Sarawak:
Currently unavailable for standard shipping. Contact us for special arrangements.
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Shipping Fees
Free Delivery:
- All orders above RM500 (West Malaysia only)
- Orders above RM1,500 for Selangor / KL remote areas
- Flat rate RM50 for orders below RM500
⚠️ Additional Charges May Apply:
- Remote areas (e.g., highlands, islands)
- Special handling items (oversized furniture)
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Order Processing
- Processing Time: 1-2 business days after payment confirmation
- Dispatch Notification: You'll receive an email/SMS with tracking details
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Tracking Your Order
How to Track:
- Log in to your Shopify account
- Check your order status
- Click tracking number for live updates
No Account?
Email us at inquiry.tdfurniture@gmail.com with your order number or WhatsApp +60165611111 for urgent inquiries.
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Delivery Day Process
What to Expect:
- Our team will call 1 hour before arrival
- Someone must be present to inspect and sign for delivery
- Installation team will assemble furniture (if selected)
Need Help With Your Order?
Our customer service team is ready to assist you with tracking and delivery questions.